First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: Business Process Performance Manager
Location: Lagos
Role Description
The Business Process Performance Manager role is a full-time, on-site position based in Lagos.
This role is responsible for analyzing, designing, and optimizing business processes to improve efficiency, service quality, and compliance across the bank’s operations.
The person in this position will monitor key performance indicators, identify process gaps, and recommend solutions that drive operational excellence and cost-effectiveness.
Daily activities include collaborating with business units to document workflows, leading process improvement initiatives, coordinating with finance and budgeting teams to align process performance with financial objectives, and preparing regular reports and presentations for management.
The role also involves supporting change management efforts, training stakeholders on new processes, and ensuring that process enhancements are sustained and continuously improved.
QualificationsBachelor’s Degree in Business, Finance, Economics, Engineering, or a related discipline; an advanced Degree or professional certification (e.g., Lean Six Sigma, PMP) is an advantage.
Strong Analytical Skills to interpret data, evaluate process performance, and develop actionable insights.
Finance and Budgeting skills to link process improvements with cost optimization and financial targets.
Business Analysis capabilities to document requirements, map workflows, and assess operational impacts.
Business Relationship Management skills to collaborate effectively with internal stakeholders and cross-functional teams.
Experience in process improvement, operations management, or performance management within financial services or a similar regulated industry.
Proficiency in data analysis tools and MS Office applications, especially Excel and PowerPoint; familiarity with process modeling tools is beneficial.
Strong communication, presentation, and stakeholder management skills, with the ability to drive change and influence outcomes.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
