Cecure Intelligence Limited - Building digital products with modern technologies excites us. We take an idea through our curated delivery process to create tangible outcomes for our customers quickly. This enables you to truly validate your idea and derive immediate benefit.
We are recruiting to fill the position below:
Job Title: Business Support Engineer
Location: Lagos
Job Description
In this role, you will handle Level 2 technical escalations, troubleshoot complex incidents, support cloud and security operations, and help maintain reliable service delivery across client environments. You will also contribute to service improvement initiatives, technical documentation, and the mentoring of interns and junior team members.
The ideal candidate is a problem-solver with strong technical troubleshooting, documentation, and communication skills who is committed to continuous improvement and excellent customer service.
Key ResponsibilitiesTechnical Support & Incident Management:Resolve complex Level 2 escalations involving cloud infrastructure, application issues, and security alerts.
Conduct root cause analysis to identify recurring issues and implement sustainable solutions.
Support operational activities such as vulnerability scanning, firewall configuration, and application log analysis, as applicable to assigned service areas.
Ensure incidents are managed, documented, and resolved within agreed service timelines.
Service Design & Assurance:Collaborate with Engineering and Technical Presales teams to support the design of service models for new client deployments.
Monitor service performance against defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Conduct routine service health checks to support system availability, reliability, and performance.
Identify service gaps and contribute to Service Improvement Plans (SIPs).
Documentation & Knowledge Management:Create, review, and maintain service handbooks, runbooks, and Standard Operating Procedures (SOPs).
Ensure technical knowledge is properly documented to support consistent and repeatable service delivery.
Requirements & Qualifications
Bachelor’s Degree in Computer Science, Engineering, or a related field.
Must have completed NYSC
1–3 years of experience in technical support, cloud operations, systems engineering, or a related role.
Practical knowledge of at least one major cloud platform: Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
Knowledge or experience in Security Operations Centre (SOC), Managed Detection and Response (MDR), or related security operations.
Proficiency in scripting and automation.
Strong troubleshooting, analytical, and root cause analysis skills.
Excellent technical documentation skills, including experience creating runbooks, service handbooks, and SOPs.
Understanding of IT service management principles, service design, and service assurance.
ITIL Foundation certification or equivalent practical experience.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
How To Apply
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
