Community Manager (Real Estate) Lagos

Astracrest Investment Limited is a visionary real estate development company dedicated to building greatness and redefining real estate in Africa. We focus on creating lasting value through agricultural estate development, residential estate projects, and innovative building construction. Our watchword is clear: Building Greatness, Redefining Real Estate. We are  recruiting to fill the position below:

 Job Title: Community Manager (Real Estate) Jobposting service

Location: Lagos

Employment Type: Full-time About the Role

We are looking for a friendly, organised, and proactive Community Manager to manage our online and offline community, build relationships with our audience, and improve the way people interact with our brand. The ideal candidate must be good at communicating with people, responding to enquiries, building trust, and creating a positive experience for our clients and potential customers. The person will serve as a link between the company and its audience, ensuring that enquiries, complaints, feedback, and other customer concerns are properly attended to.

Manage and engage the company's online community across Instagram, Facebook, WhatsApp, TikTok, and other platforms. Respond to comments, messages, and enquiries in a polite and timely manner. Engage followers through interactive posts, polls, questions, and discussions. Build and maintain good relationships with followers, clients, and potential investors. Encourage conversations and create a welcoming online community.

Attend to enquiries from people interested in buying, selling, or investing in properties. Provide basic information about available properties, locations, prices, and payment plans using approved company information. Direct serious enquiries and potential buyers to the sales team. Follow up on enquiries where necessary. Ensure customers receive a good experience when communicating with the company. Handle complaints professionally and direct issues to the appropriate department.

Develop ways to grow the company's community and attract the right audience. Build relationships with existing clients and potential customers. Encourage referrals, reviews, testimonials, and customer feedback. Help create a community where people can learn about real estate, property investment, and the company's services. Maintain relationships with clients even after they have completed a property purchase.

Work with the content and marketing team to ensure consistent communication with the audience. Share important company updates, property information, events, and announcements. Monitor conversations and discussions about the brand online. Identify common questions and concerns from the audience and share them with the relevant team. Ensure that the brand maintains a professional and friendly online presence.

Client Support and Follow-up:

Check in with existing clients when necessary. Keep clients updated on relevant company activities and property developments. Assist with organising client engagement activities, events, webinars, and property inspections. Maintain good communication with clients and help strengthen customer loyalty.

Keep records of enquiries, complaints, feedback, and community activities. Monitor audience engagement and community growth. Identify common customer questions and report them to management. Provide regular reports on community activities and customer feedback. Suggest ways to improve customer experience and engagement.

Requirements and Qualifications

Good communication and interpersonal skills. Must be friendly, approachable, and good at relating with people. Must have good writing and speaking skills. Must understand how social media platforms work. Must be comfortable communicating with customers online and offline. Must be organised and able to manage multiple conversations. Must be patient and able to handle difficult conversations professionally. Must have good problem-solving skills. Previous experience in customer service, community management, or social media management is an added advantage. Knowledge of the real estate industry is an added advantage.

Enjoys interacting and connecting with people. Can communicate professionally and confidently. Is patient, respectful, and attentive to details. Knows how to build trust and maintain relationships. Can handle customer complaints without being rude or defensive. Is proactive and does not wait to be told everything. Understands the importance of good customer service. Can represent the company positively at all times.

N150,000 monthly. Application Closing Date

4th December, 2026. How to Apply

Interested and qualified candidates should send their CV and relevant work experience to: [Email hidden - Login to reveal] using “COMMUNITY MANAGER” as the subject of the email.

Note: Only shortlisted candidates will be contacted.