Control Officer - Internal Control and Quality Assurance Lagos

Incel Tourism LLC is one of the leading Destination Management Companies based in Dubai, United Arab Emirates, with a full-fledged office in Lagos, Nigeria, to cater to the growing Sub-Saharan African market. As a licensed Inbound Tour Operator in UAE, the services we render to visitors, tourists and business travelers include taking care of all their travel arrangements including Visas, Flight Tickets, Hotel Booking, Tour Services and also MICE. We are  recruiting to fill the position below:

 Job Title: Control Officer - Internal Control and Quality Assurance Jobposting service

Location: Lagos

Employment Type: Full-time Job Summary

To serve as the operational backbone of the Internal Control Department, with a core focus on quality assurance, reviewing business processes end to end to identify inefficiencies and drive process optimization, alongside internal control, compliance, investigations, credit reviews, and policy development within the travel industry. This role ensures that controls are effective, processes are efficient, and the organization remains compliant with policies and regulations.

Monitor adherence to policies, procedures, and Standard Operating Procedures (SOPs). Conduct investigations into policy breaches, fraud, or misconduct. Prepare and present exception reports to management. Evaluate the effectiveness of internal controls and recommend enhancements.

Review business processes end to end to identify control weaknesses, bottlenecks, and operational inefficiencies. Drive process optimization initiatives, advising on redesigns and improvements to enhance efficiency and effectiveness. Ensure processes are accurately documented and followed. Foster a culture of continuous improvement across the organization.

Conduct compliance audits to ensure regulatory adherence. Prepare compliance reports and exception summaries. Stay updated on changes in laws, regulations, and industry standards. Ensure the organization remains compliant with all applicable requirements.

Lead complex investigations into suspected policy breaches, fraud, or misconduct. Document findings thoroughly and recommend corrective actions. Collaborate with relevant stakeholders to implement remediation measures.

Review credit assessments and receivables to ensure lending decisions are sound and aligned with policy. Identify trends or red flags in credit assessments. Provide recommendations to strengthen credit control processes and receivables management.

Draft, review, and update policies and SOPs. Research regulations and industry best practices to inform policy updates. Consult with business units to ensure policies are practical and enforceable. Maintain a central repository of policies and SOPs with version control.

Provide guidance and oversight to the Control Officer – Revenue Assurance. Support the professional development of junior team members. Build a strong, capable, and resilient team.

Qualifications & Experience

B.Sc. in Accounting is required. Strong accounting background essential. Chartered Accountant certification (ICAN, ACCA, or equivalent) in view or completed, is required. ISO 9001:2015 Quality Management Systems (QMS) Auditor certificate is required. Other professional certification (CIA, CISA) is an advantage.

7–10 years of solid quality assurance and/or internal control work history, including end-to-end process review and process optimization. Experience within the travel or tourism industry is strongly preferred; candidates without direct tourism experience must demonstrate a clear working insight into the tourism industry.

Strong accounting and financial analysis skills. Strong knowledge of quality management systems and process optimization methodologies. Strong analytical, investigative, and problem-solving skills. Technology-savvy, with the ability to use and implement AI tools to support reviews, audits, and process analysis. Excellent report writing and communication skills. Ability to influence and collaborate with stakeholders at all levels.

Strong ethical standards and integrity. Attention to detail and accuracy. Ability to work independently and lead investigations. Proactive and solution-oriented mindset. Strong organizational and time management skills. Digitally savvy, with a proactive interest in adopting AI and technology tools to improve the speed and quality of reviews and audits.

27th November, 2026. Method of Application

Interested and qualified candidates should send their updated CV to: [Email hidden - Login to reveal] and copy. [Email hidden - Login to reveal] using the Job title as the subject of the email.