Emergency Response Africa (ERA) is a healthcare technology company that provides medical care to victims at the scene of the emergency and facilitates access to advanced hospital care.
By combining emergency response training with intelligent dispatch and communications technology and alternative medical transportation, we are creating a sustainable and scalable solution to the lack of emergency medical services in Nigeria.
We are recruiting to fill the position below:
Job Title: Emergency Medical Dispatcher
Location: Lagos
Role Description
This is a contract, hybrid Emergency Medical Dispatcher role based in Ikeja, with some flexibility for work from home.
The Emergency Medical Dispatcher will receive and prioritize emergency calls, gather essential information from callers, and use dispatch software to coordinate appropriate medical response teams and transportation.
The role involves maintaining clear, calm, and professional communication with callers, responders, and healthcare facilities, while monitoring the status of ongoing incidents.
The dispatcher will document all call details accurately, follow established protocols and escalation procedures, and support continuous improvement of response processes.
Collaboration with medical personnel, technology teams, and supervisors is expected to ensure efficient and safe operations.
QualificationsMinimum of a high school diploma or equivalent; additional training or certification in emergency dispatch, first aid, or CPR is beneficial.
Strong communication and active listening skills, with the ability to remain calm and compassionate under pressure.
Proficiency with computer systems, dispatch or call-center software, and basic data entry tools.
Ability to assess situations quickly, prioritize multiple incidents, and make sound decisions following established protocols.
Attention to detail and accuracy in recording caller information, incident logs, and reports.
Knowledge of basic medical terminology or prior experience in healthcare, emergency services, or call-center environments is an advantage.
Availability to work shifts, including evenings, weekends, and holidays as needed.
Demonstrated reliability, ethical conduct, and commitment to patient safety and confidentiality.
Application Closing DateNot Specified.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
