Zipline - Do you want to change the world? Zipline uses drones to deliver critical and life-saving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.
We are recruiting to fill the position below:
Job Title: Fulfillment Operations Specialist, North Central Region Jobposting service
Location: Nigeria
About You And The Role
You are an empathetic, highly organized, and customer-obsessed healthcare or operations professional who takes pride in absolute precision.
As a Fulfillment Operations Specialist at Zipline, you will play a pivotal role in delivering blood, medical products, and animal health supplies safely, reliably, and rapidly from our distribution centers directly to healthcare facilities.
In this full-time (FTE) role, you will be on the front lines of our mission to ensure every human on Earth has instant access to vital medical supplies.
Working 48 hours per week (including night shifts and weekends), you will combine high-touch customer service, cold-chain medical inventory management, and strict quality control to guarantee that critical packages are prepared flawlessly and delivered via drone when patients need them most.
What You'll Do
Customer Service & Order Fulfillment: Act as the primary point of contact for customer orders, managing inbound calls, processing requests with speed and accuracy, and preparing temperature-sensitive medical packages for immediate drone dispatch.
Inventory & Warehouse Management: Oversee the storage, forecasting, requisition, supplier engagement, and documentation of healthcare commodities and operational consumables to ensure uncompromised inventory availability.
Quality Management & Safety: Execute daily quality control checks, complete routine self-audits in alignment with the Quality Management System (QMS), and strictly adhere to all SOPs and safety regulations.
Stakeholder & Project Management: Build strong relationships with operational stakeholders to ensure smooth workflow continuity, gather feedback, and deliver cross-functional projects on time and to high quality standards.
Continuous Improvement: Actively participate in ongoing professional development and actively identify operational efficiencies to help scale daily delivery volume.
What You'll Bring
Educational Background: Bachelor’s Degree in Medical Sciences, Degree in Pharmacy or Veterinary Medicine preferred.
Relevant Experience: 1+ years of practical, hands-on experience in a laboratory setting, manufacturing plant, hospital, or clinic.
Communication & Technical Skills: Full professional proficiency in written and spoken English, with strong computer literacy to manage inventory software and customer queries seamlessly.
Key Mindsets: Extreme attention to detail, proactive problem-solving, and a customer-first mentality to ensure every order is processed flawlessly.
Work Conditions & Schedule Flexibility: A positive, collaborative attitude, ready to work a 48-hour weekly schedule including night shifts, weekends, and high-demand operational rotations.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
