General Manager Allen Avenue

JV Management Consulting - We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape. We are  recruiting to fill the position below:

 Job Title: General Manager

Location: Allen Avenue, Ikeja - Lagos

Employment Type: Full-time Job Summary

We are seeking an experienced, strategic and results-driven General Manager with a strong background in the travel and tourism industry to oversee the company's overall operations, drive business growth and ensure profitability. The ideal candidate must have practical experience managing or supervising a travel agency, tour company or travel management business, with a strong understanding of travel operations, flight bookings, hotel reservations, holiday packages, tour management and corporate travel services. The successful candidate will provide strategic leadership, manage departmental activities, improve operational efficiency, drive revenue growth and ensure excellent customer service. Relevant experience in the travel and tourism industry is compulsory. Candidates without practical industry experience will not be considered.

Develop and implement business strategies to achieve company objectives and drive sustainable growth. Provide overall leadership and direction across all departments. Identify new business opportunities and strategies to improve revenue and profitability. Monitor company performance and advise management on growth opportunities and operational challenges.

Oversee daily travel and tour operations, including flight bookings, hotel reservations, holiday packages, visa assistance and tour arrangements. Ensure accurate, timely and efficient delivery of travel services. Supervise reservations, ticketing, customer service, sales, marketing and administrative operations. Establish operational procedures and ensure compliance with industry requirements. Build and maintain relationships with airlines, hotels, tour operators and other travel partners.

Oversee revenue, budgets, operational expenses and profitability. Monitor departmental sales performance and ensure achievement of business targets. Identify opportunities to expand travel services and increase the company's customer base. Drive corporate client acquisition, strategic partnerships and business expansion. Ensure effective cost control and utilisation of company resources.

Supervise departmental heads and ensure accountability across teams. Set departmental targets, monitor performance and conduct regular reviews. Lead  recruitment, staff development and performance improvement initiatives. Build a productive, collaborative and results-driven work environment.

Ensure excellent customer service across all travel services. Handle escalated customer complaints and resolve operational issues. Monitor customer satisfaction, retention and repeat bookings. Establish service standards that strengthen the company's reputation and competitiveness.

Reporting, Compliance and Risk Management:

Prepare and present regular reports on revenue, operations, staffing and business performance. Identify and manage operational and financial risks. Ensure compliance with relevant industry regulations and company policies. Implement effective procedures for documentation, accountability and quality control.

Key Performance Indicators (KPIs)

Achievement of company revenue and profitability targets. Growth in travel bookings, tour packages and corporate accounts. Operational efficiency and quality of service delivery. Customer satisfaction, retention and repeat bookings. Departmental performance and employee productivity. Successful business expansion and strategic partnerships. Effective cost management and financial accountability.

Requirements and Qualifications

Bachelor's Degree or HND in Business Administration, Tourism Management, Hospitality Management, Marketing or a related field. Minimum of 5 years' professional experience in the travel and tourism industry. Proven experience in a managerial or senior supervisory role within a travel agency, tour company or travel management organisation. Strong practical knowledge of flight reservations and ticketing, hotel bookings, holiday packages, tour operations and corporate travel services. Demonstrated ability to manage business operations, lead teams and drive revenue growth. Experience managing budgets, operational costs and business performance. Strong leadership, negotiation, communication and decision-making skills. Excellent understanding of customer service and travel industry operations. Ability to develop business strategies, manage multiple departments and deliver measurable results.

Compensation and Benefits

Monthly Salary: N350,000 - N400,000 Performance-based incentives, subject to company policy. Professional development and career growth opportunities. Opportunity to lead and influence the growth of an established travel and tourism business.

Not Specified. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "General Manage Travel & Tourism" as the subject of the email.