General Manager Lagos

CED Africa - Our client, Soundhous Experience, is  recruiting to fill the position below:  Job Title: General Manager Jobposting service

Location: Lagos,

Employment Type: Full-time

Reports To: Group Chief Executive Officer About the Role

Soundhous is seeking an experienced, commercially astute, technology-driven, and hands-on General Manager to provide strategic and operational leadership for its business.

Develop and execute business strategies that drive revenue growth, market expansion, and profitability. Take overall responsibility for achieving the company's annual and monthly revenue targets. Identify new business opportunities across retail, enterprise, and strategic partnership channels. Drive growth in existing accounts while developing new customer segments and revenue streams. Monitor sales performance and ensure effective execution of business development strategies. Work closely with Sales and Marketing teams to improve lead generation, customer acquisition, and sales conversion. Develop strategies to strengthen Soundhous' competitive position in the premium audio and home entertainment market.

Take ownership of the company's Profit and Loss (P&L) performance. Monitor revenue, gross margins, operating expenses, and profitability against approved business plans. Develop and implement strategies to improve gross margins and operational efficiency. Ensure pricing decisions align with approved commercial policies and profitability objectives. Monitor operating costs and identify opportunities to optimise expenditure. Provide regular financial and business performance reports to the Group CEO. Work with the Finance team to ensure accurate financial records, statutory filings, and regulatory compliance.

Oversee the day-to-day operations of Soundhous outlets and ensure consistent operational standards. Drive the expansion and rollout of new retail outlets in line with approved business plans. Ensure all outlets maintain excellent presentation, product display, and premium customer service standards. Monitor showroom performance and ensure sales teams deliver exceptional product demonstrations and customer experiences. Ensure compliance with approved pricing, stock management, and operational procedures. Establish clear operational processes and accountability across all business units. Monitor operational challenges and implement improvements to enhance efficiency and service delivery. Maintain a hands-on leadership approach, actively monitoring business operations and driving timely execution of strategic and operational decisions.

Oversee inventory planning, stock availability, replenishment, and warehouse coordination. Ensure optimal stock levels to support sales demand while minimising excess and aged inventory. Monitor stock turnover and develop strategies to improve inventory movement. Ensure accurate stock records and effective control of showroom and demonstration products. Work closely with the Supply Chain and Warehouse teams to ensure timely replenishment. Monitor slow-moving and aged stock and implement appropriate clearance or sales strategies. Ensure proper inventory controls and accountability across all outlets.

Champion a premium customer experience across all Soundhous customer touchpoints. Ensure customers receive products, installations, and onboarding services within agreed timelines. Oversee the effective management of customer complaints, returns, repairs, and warranty requests. Monitor customer satisfaction, public reviews, and overall brand reputation. Build and maintain relationships with high-net-worth individuals, premium clientele, international principals, suppliers, and brand partners. Ensure Soundhous consistently meets the service and brand standards expected by its principals. Identify opportunities to strengthen brand visibility, customer loyalty, and market reputation. Ensure the delivery of personalised, high-quality service expected by customers within the luxury and premium lifestyle market.

Drive the growth of enterprise and partnership revenue. Develop and maintain relationships with corporate clients, property developers, hospitality businesses, architects, and other strategic partners. Identify opportunities for large-scale audio, home entertainment, and smart technology projects. Oversee the development and execution of enterprise sales strategies. Ensure effective coordination between retail, enterprise sales, and technical teams to deliver on customer commitments. Build long-term commercial relationships that support sustainable revenue growth.

Technology, Innovation & Business Execution:

Leverage technology, AI tools, and digital solutions to improve business processes, customer engagement, sales performance, and operational efficiency. Stay abreast of developments in premium audio, sound engineering, home entertainment, and emerging consumer technologies. Identify opportunities to integrate innovative solutions into Soundhous' products, services, and business operations. Promote a technology-driven and performance-oriented culture across the organisation. Drive swift execution of business initiatives, ensuring clear ownership, timelines, and measurable outcomes.

People Leadership, Compliance & Corporate Governance:

Provide strategic direction and leadership to departmental heads and cross-functional teams. Establish clear performance expectations, accountability structures, and measurable business objectives. Build, motivate, and develop a high-performing workforce. Ensure Soundhous complies with applicable statutory, regulatory, and business requirements. Oversee timely submission of statutory filings and other required documentation. Ensure adherence to company policies, financial controls, and operational procedures. Promote transparency, accountability, and sound business practices across the organisation.

Requirements and Qualifications

Bachelor's Degree in Business Administration, Management, Marketing, Finance, Engineering, or a related field. An MBA or relevant postgraduate qualification will be an added advantage. Minimum of 10 years' progressive professional experience, with substantial experience in business management, commercial leadership, or general management. Proven experience managing a business unit or organisation with direct responsibility for revenue, profitability, and operational performance. Demonstrable experience managing high-net-worth (HNW) customers and operating within high-end retail, luxury goods, premium lifestyle, or consumer electronics businesses. Strong knowledge of sound engineering, audio systems, professional audio equipment, and home entertainment technology. Practical understanding of premium audio products, product demonstrations, installation requirements, and the technical aspects of delivering audio solutions. Strong understanding of Profit and Loss (P&L) management, budgeting, financial reporting, and cost control. Demonstrated ability to develop and execute business growth strategies. Proven experience managing retail operations, distribution, inventory, and multiple sales channels. Technology and AI savvy, with the ability to identify and deploy digital tools to improve business performance. A hands-on leader with a strong execution mindset, excellent decision-making abilities, and the capacity to translate strategy into action swiftly. Strong business development, negotiation, and strategic partnership skills. Proven people management and leadership capabilities, including managing senior and cross-functional teams. Strong analytical, problem-solving, communication, presentation, and stakeholder management skills. Ability to manage competing priorities and deliver results in a commercially demanding environment.

17th November, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "General Manager" as the subject of the email.