A reputable Group of Companies operating in the Oil & Gas and Hospitality sectors is recruiting suitable candidates to fill the position below:
Job Title: Guest Relations Officer – Hospitality
Location: Lagos
Employment Type: Full-time
Job Description
The Guest Relations Officer will ensure that guests receive exceptional service throughout their experience.
The role will serve as a key point of contact for guest enquiries, requests, feedback and complaints.
Key ResponsibilitiesWelcome guests warmly and provide assistance as required.
Build positive relationships with guests throughout their stay or visit.
Handle guest enquiries, requests and complaints professionally.
Follow up on guest concerns to ensure satisfactory resolution.
Coordinate special requests with relevant departments.
Obtain guest feedback and communicate recurring issues to management.
Provide information regarding facilities, services and local attractions.
Assist VIP and special-category guests where required.
Maintain accurate records of guest requests, incidents and feedback.
Work closely with Front Office, Housekeeping, Food & Beverage and other departments.
Maintain exceptional grooming and service standards.
RequirementsOND/HND/Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
Minimum of 2 years’ experience in hospitality, guest relations, front office or customer service.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Excellent grooming and professional presentation.
Ability to remain calm and courteous when handling difficult situations.
Strong customer-service orientation.
Ability to work shifts, weekends and public holidays.
SalaryN150,000 monthly.
Application Closing Date
16th October, 2026.
How to Apply
Interested and qualified candidates should send their applications to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
Note: This is an urgent hire.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
