ETL Engineering Services Limited is a premier Engineering and Technical Training company dedicated to building technical expertise across industries.
We are recruiting to fill the position below:
Job Title: Service Manager (After-sales / Technical Service) Featuredjob listings
Location: Lagos
Employment Type: Full-time
Discover moreRecruiter dashboard accessCareer advice blogJoin Diaspora NetworksJob Description
We are recruiting, on behalf of one of her clients, for the position of Service Manager to lead and continuously improve the company's after-sales service operations — ensuring timely, high-quality resolution of customer complaints, warranty claims, repairs, installations, and technical issues.
Preferred Background:
Candidates with hands-on experience in freezer/refrigerator assembly or home appliance manufacturing are strongly preferred.
Key ResponsibilitiesManage day-to-day after-sales service operations, ensuring requests, repairs, and complaints are resolved within agreed SLAs
Lead, supervise, and develop service engineers, technicians, and service coordinators; set KPIs and conduct performance reviews
Oversee resolution of escalated customer complaints; analyse recurring issues and implement corrective actions
Manage warranty processes — assessment, documentation, approval, and cost control
Provide technical leadership for product troubleshooting, repair, installation, and maintenance
Coordinate with Warehouse and Procurement to ensure adequate spare parts availability
Manage service centre performance and field technician scheduling/deployment
Develop and maintain service performance dashboards, tracking SLA compliance, first-time-fix rate, customer satisfaction, and warranty costs
Drive continuous improvement through root-cause analysis and cross-functional collaboration with Sales, Warehouse, Finance, and Product/Technical teams
RequirementsBachelor's degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related technical discipline
Professional certification in Service Management, Customer Experience, or Engineering is an added advantage
7–10 years of relevant experience in after-sales service, technical service, field service, or service operations
At least 3–5 years in a supervisory or managerial role
Experience managing technicians, engineers, service centres, or field-service operations
Experience in freezer/refrigerator assembly, home appliance manufacturing, consumer electronics, or related industrial equipment sectors strongly preferred
Proven experience managing warranty, repairs, installations, spare parts, and customer complaints
Experience with service management systems/CRM platforms is an advantage
Strong leadership, problem-solving, communication, and cross-departmental collaboration skills
Application Closing Date24th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Service Manager" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
