Telesales and Telemarketers

Job Description:


Conduct outbound calls to pharmacies, clinics, and healthcare providers to promote the company’s pharmaceutical products.
Attend to all customer inquiries and provide accurate information about products, usage, benefits, dosage forms, and current promotions.
Receive and process customer orders, ensuring accuracy and timely coordination with the logistics team.
Follow up with existing customers to ensure satisfaction, repeat business, and timely resolution of product-related issues.
Maintain accurate records of calls, interactions, orders, and feedback using CRM tools or designated systems.
Achieve and exceed set telesales targets and KPIs on a daily, weekly, and monthly basis.
Collaborate with the field sales team to share market insights and support sales campaigns.
Monitor customer preferences and competitor activities; report relevant insights to management.
Participate in training sessions to stay informed about product updates and new launches.
Prepare customer feedback reports and recommend improvements to enhance the customer experience.
Handle objections and inquiries professionally to build trust and credibility with customers.


Requirements:


Minimum of OND/HND/BSc in Science-related fields (e.g., Chemistry, Biochemistry, Pharmacology, Microbiology, etc.).
A minimum of 0 to 1 year of relevant work experience is required..
Strong communication and persuasion skills.
Knowledge of pharmaceutical products and the Nigerian healthcare distribution system is an added advantage but not mandatory.
Proficiency in Microsoft Office and basic CRM or ERP systems.
Ability to work under pressure and meet sales targets.
Preferred candidates must be located in Lagos, close to Ajao Estate, Isolo, and its environs


Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal]. As we are recruiting for multiple roles, applicants must clearly state their chosen job title and preferred location in the subject line of the email (e.g., 'Telesales Representative – Lagos'). Applications that do not follow this format will not be considered.

Only shortlisted candidates will be contacted.