Community Manager

Position Overview


We're looking for a dynamic, creative, and people-oriented Community Manager to expand, engage, and nurture our online and offline communities across our products. You will embody the brand's voice, fostering engagement, building trust, and transforming users into passionate advocates.


Primary Responsibilities


Formulate and execute strategies to grow and engage the community across platforms (Twitter/X, Instagram, LinkedIn, etc.)
Develop and manage content calendars and ensure timely, relevant, and engaging posts.
Encourage conversations and promptly respond to user comments, feedback, and inquiries.
Organize and execute community events (virtual AMAs, webinars, product Q&As, etc.)Monitor community sentiment and gather user insights to inform product and marketing teams.
Work with design and marketing teams to produce assets and campaigns.
Generate weekly reports highlighting engagement trends, feedback, and areas for improvement.
Oversee and moderate community spaces to maintain a respectful, inclusive, and value-driven environment.


Qualifications


3+ years experience in a similar role, preferably in tech or product-led environments.
Outstanding communication skills—verbal and written.
Demonstrated experience managing online communities and running engagement campaigns.
Familiarity with community platforms (Discord, Slack, etc.)A creative thinker with strong interpersonal and problem-solving abilities.
Highly organized and comfortable working remotely and asynchronously.
Experience in social media management, content creation and/or digital marketing.
Knowledge of analytics tools (e.g., Google Analytics)
Familiarity with the Nigerian tech ecosystem or digital financial services.