FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below: Talentsourcing services
Job Title: Field Recovery / Verification Officer
Location: Ogun (Hybrid)
About the Role
As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments. Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.
Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:
Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
Track payments by diligently following up on pending promises and ensuring timely resolution.
RequirementsTo excel in this role, you should meet the following criteria:
University degree in any related field.
Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
Proficiency in Microsoft Excel.
High self-motivation with strong interpersonal skills.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
BenefitsPrivate Health Insurance
Pension Plan
Training & Development
Performance Bonus
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
