Billing Officer Lagos

Alaro City Development FZC is an integrated, mixed-use city planned for over 2,000 hectares in the North West Quadrant of the Lekki Free Zone. Alaro City’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Lagos and Africa as a whole.

Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools, and hospitals - that will help sustain and accelerate Nigeria’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development. The people in our team are multi-skilled and experts in their respective fields. They possess a unique drive, underpinned by the desire to help improve Africa’s urban development. We are  recruiting to fill the position below:

 Job Title: Billing Officer

Location: Lagos

Job type: Full time 

Department: Utilities Job Summary

The Billing Officer is responsible for the accurate administration of customer accounts for electricity, water, and fiber internet services. The role ensures timely meter data processing, billing, customer account management, payment monitoring, and service activation while maintaining high standards of data integrity and customer service.

Generate accurate monthly bills across all utility entities (Electricity, Water and Sewerage, Internet Services and Gas) using ecWIN7 and Sage 300. Serve as Alaro Utilities customer liaison officer and manage customer utilities complaints. Carry-out daily and weekly gas volume nominations in a timely and accurate manner. Manage the end-to-end- gas shipping process and gas volume reconciliations. Process utilities billing adjustments, credits, and corrections where authorized. Identify and escalate metering issues and discrepancies in a timely manner. Receive and review customer applications for all utilities entities (Electricity, Water and Sewerage, Gas and Internet services). Create and maintain customer accounts across all utility entities (Electricity, Water & Sewerage, Gas and Internet Services). Administer customer information including addresses, contact details, tariffs, and service status. Monitor customer payments received through approved payment channels. Follow up with payments and outstanding invoices of overdue accounts. Generate customer account statements upon request. Reconcile billing records with payments received. Prepare monthly billing performance analysis and reports. Maintain accurate schedule for all the customers.

Bachelor's Degree in Accounting, Finance, Business Administration, Economics, Engineering or a related discipline.

Minimum of 3 years of experience in billing, preferable in a utility setting.

Experience using ERP software (e.g., Sage 300 or equivalent). Advanced Microsoft Excel skills for data analysis and reporting. Strong numerical and analytical skills. Familiar with the Nigerian Gas Network Code (NGNC). Ability to reconcile billing and payment records. Good understanding of utility metering and billing processes.

Demonstrates a focus on customer satisfaction. Familiar with the Nigerian Gas Network Code. Demonstrate an understanding of energy billing and energy balancing. Able to adjust to the dynamic needs of a start-up organization. Must have a detailed and thorough approach to operational tasks.

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