DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
We are recruiting to fill the position below:
Job Title: Call Centre Agent (Hausa)
Location: Lagos
Employment Type: Contract
Job Summary
DKT NIGERIA is set to recruit Call Centre Agent based in Lagos state.We are looking for a smart, dynamic, self-motivated, and committed individual to fill this position:
Key Accountabilities / Responsibilities
Manage inbound and outbound customer calls in a timely manner
Provide accurate and satisfactory answers to family planning related queries and concerns
Identify and escalate priority issues and report to the high-level management
Guide callers through family planning methods, navigating the company site or using the products or services
Following call centre “scripts” when handling topics on family planning/sexual reproductive health
Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alternatives
Following up with customer calls where required
Qualification / Experience
OND / HND / B.Sc Degree in any related field
Strong verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Exceptional interpersonal and rapport buildingskills
Computer literacy
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to communicate in English Hausa is Mandatory.
2-3 years of experience in a customer support role
Familiarity with CRM systems and practice
Application Closing Date13th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Call Centre Agent (Hausa) - Lagos" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
