Online Orders / Customer Service Officer Lekki

Shally Essence Scents and Cosmetics - Our client is recruiting to fill the position below: Job Title: Online Orders / Customer Service Officer

Location: Lekki, Lagos

Employment Type: Full-time Job Description

Our client is seeking a proactive, organised, and customer-focused Online Orders & Customer Service Officer to join herhospitality team. The successful candidate will be responsible for managing online and telephone orders, attending to customer enquiries, coordinating order fulfilment, and ensuring a smooth and satisfactory customer experience across all communication and ordering channels.

Receive, process, and manage customer orders through WhatsApp, Instagram, telephone calls, websites, and other online platforms. Respond promptly and professionally to customer enquiries, messages, and complaints. Confirm customer orders, payment details, delivery addresses, and contact information. Communicate confirmed orders accurately to the kitchen for preparation. Coordinate with kitchen staff, dispatch riders, and other relevant departments to ensure timely order fulfilment. Monitor pending orders and follow up on delayed or incomplete deliveries. Provide customers with updates regarding order status and delivery timelines. Handle customer complaints and resolve service-related issues professionally. Maintain accurate records of online orders, customer information, payments, and daily sales. Follow up with customers to obtain feedback and encourage repeat business. Assist in promoting the restaurant’s products and services through online communication channels. Maintain a professional and customer-friendly online presence. Perform other administrative and customer service duties as assigned by management.

Minimum of SSCE qualification; OND or HND is an added advantage. Previous experience in customer service, online sales, order processing, or hospitality is an advantage. Good written and verbal communication skills. Proficiency in using WhatsApp Business, Instagram, and other social media platforms. Basic computer literacy and ability to use spreadsheets or order management systems. Excellent organisational and multitasking skills. Ability to handle multiple customer enquiries and orders simultaneously. Good problem-solving and conflict-resolution skills. Must be polite, patient, attentive, and customer-oriented. Ability to work under pressure in a fast-paced hospitality environment. Must be reliable, punctual, proactive, and detail-oriented.

Proximity to the Island is KEY. Applicants residing on Lagos Island, Victoria Island, Ikoyi, Lekki, Ajah, or other locations with convenient access to the Island are strongly encouraged to apply. Candidates must be able to commute conveniently to the workplace and demonstrate good punctuality.

N80,000 - N110,000 (with accomodation), 100,000 - 130,000 naira (without accomodation). Application Closing Date

18th November, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Online Orders & Customer Service Officer Application" as the subject of the email.