Head of Operations (Fashion) Lekki phase 1

At Elvaridah - Our client, a premium Nigerian menswear brand specializing in bespoke and ready-to-wear menswear, with a strong focus on artisanship, contemporary African aesthetics, quality, fit and exceptional client experience, is  recruiting to fill the position below:  Job Title: Head of Operations (Fashion)

Location: Lekki phase 1, Lagos

Employment Type: Full-time; Mondays-Fridays 9:00am-6:00pm (Onsite), Saturdays (Remote)

Reports To: Founder / CEO / Creative Director

Department: Operations Role Summary

The Head of Operations will be responsible for ensuring that the company's operational engine runs efficiently, consistently and profitably, from order handover through production, quality control and delivery. The Head of Operations is responsible for the day-to-day operational performance of. The successful candidate will coordinate people, production, quality control, inventory, logistics and workflow to ensure that every confirmed order is produced to required standard and delivered within the agreed timeframe. The role requires a highly organised, commercially aware and hands-on leader who can manage people, identify bottlenecks, enforce standards and create systems that reduce dependence on the Founder. The Head of Operations should not merely react to operational problems. They are expected to anticipate them, prevent them and continuously improve the way operates.

Oversee the complete production workflow from confirmed order handover to finished garment. Plan and coordinate production schedules based on deadlines, priority and available capacity. Assign jobs appropriately across tailors, cutters, embroidery/monogram operators and other production personnel. Monitor progress of all active orders and identify delays before they become critical. Ensure production teams understand specifications, deadlines and quality expectations. Coordinate outsourced or specialist production activities where applicable. Ensure urgent and priority orders are appropriately scheduled without compromising the wider production pipeline.

Establish and enforce quality standards across production. Ensure garments are inspected at appropriate stages of production. Identify finishing, fitting, construction, embroidery and workmanship defects before garments reach customers or the showroom. Ensure rejected garments are returned for correction promptly. Track recurring quality issues and identify their root causes. Hold relevant staff accountable for repeated quality failures. Work with the Founder/Creative Director to continuously improve quality standards.

Receive properly documented orders from the Sales & Client Experience team. Verify that all required information is available before production begins. Ensure customer measurements, fabric requirements, design specifications and deadlines are properly documented. Maintain accurate order status throughout the production cycle. Ensure completed orders are properly packaged and prepared for delivery or collection. Coordinate with the Sales & Client Experience team regarding order readiness and customer communication.

Oversee production-related inventory and material availability. Monitor fabrics, trims, packaging materials and other production consumables. Identify potential shortages before they affect production. Maintain accurate records of materials issued and consumed. Reduce unnecessary wastage, loss and material discrepancies. Coordinate procurement requests with the appropriate management personnel.

Supervise production and operational personnel. Monitor attendance, punctuality, productivity and conduct.

Allocate responsibilities according to competence and workload. Conduct regular performance reviews and provide feedback. Identify training requirements. Recommend disciplinary action where necessary. Build a culture of accountability, professionalism and attention to detail.

Develop and maintain clear operational SOPs. Identify recurring operational problems and implement solutions. Improve workflow between Sales, Operations, Production and Quality Control. Ensure operational information is accurately captured in designated management systems. Reduce unnecessary founder involvement by creating repeatable systems. Regularly review operational processes and recommend improvements.

Coordinate dispatch, deliveries, collections and relevant logistics. Ensure customers receive accurate information regarding order readiness and delivery. Monitor delivery timelines and resolve logistics issues promptly. Maintain appropriate records of completed deliveries and collections.

Orders in production Orders completed Orders delayed Orders awaiting information/materials Production capacity Quality-control failures Rework Delivery status Staff attendance/productivity

Major operational risks Recommended corrective actions

Key Performance Indicators (KPIs)

Performance will be measured against, among others:

On-time order completion rate Production turnaround time Quality-control pass rate Rework/defect rate Number of delayed orders Accuracy of order-status records Production productivity Inventory accuracy Material wastage/loss Staff attendance and productivity Customer complaints attributable to operational failures Successful implementation of operational improvements

The Head of Operations is expected to independently manage routine operational decisions.

Major financial commitments Significant customer disputes Major production failures Serious staff disciplinary matters Brand-sensitive issues Significant supplier disputes Decisions that materially affect strategic direction Exceptions to established company policies

Bachelor's Degree or equivalent professional experience preferred. Minimum of 2–4 years' relevant experience in operations, production management, fashion/apparel manufacturing, retail or a comparable environment. Experience managing production teams is strongly preferred. Experience in a fashion/tailoring/apparel business is highly advantageous. Demonstrable experience implementing or improving operational systems. Strong knowledge of workflow management, quality control and production planning.

Ideal Candidate

Highly organised and structured. Strong at managing people and deadlines. Comfortable working in a fast-paced fashion/production environment. Detail-oriented without losing sight of the bigger picture. Firm but fair in managing staff. Proactive rather than reactive. Commercially aware. Comfortable using digital workflow and productivity tools. Strong at reporting and documentation. Able to identify problems and independently propose solutions. Capable of holding people accountable. Comfortable working closely with a Founder/Creative Director while progressively taking ownership of operations.

N250,000 - N300,000 monthly . Application Closing Date

30th November, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Head of Operations (Fashion)" as subject of the mail.