Operations Manager  Maiduguri

CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria. We are  recruiting to fill the position below:

 Job Title: Operations Manager

Location: Maiduguri, Borno Job Purpose

The Director of Operations oversees all operational aspects of IIH including administration, human resources, facilities management, IT, and marketing. This role ensures efficient and effective operations to support program delivery and organizational objectives.

Oversee all operational functions including admin, HR, facilities, IT, and marketing Develop and implement operational policies and procedures Manage operational budgets and resource allocation Ensure facility maintenance and optimal utilization Lead IT infrastructure and systems management Oversee marketing and communications strategies Ensure compliance with regulatory requirements Optimize operational efficiency and cost-effectiveness Manage vendor relationships and contracts Support organizational growth and scaling.

KRA 1: Operational Excellence and Efficiency:

Ensure efficient and effective operations across all functional areas to support organizational objectives.

Develop and implement operational policies and procedures Monitor operational performance and KPIs Identify and implement process improvements Optimize resource utilization Success Metrics: Operational efficiency metrics, process improvement implementation, cost savings.

KRA 2: Facility Management and Utilization

Ensure optimal management and utilization of the 13,000 m2 facility to support programs and organizational needs.

Oversee facility maintenance and operations Manage facility utilization and space allocation Ensure facility safety and compliance Optimize facility costs and efficiency Success Metrics: Facility utilization rate, maintenance compliance, cost efficiency.

KRA 3: IT Infrastructure and Systems Management:

Ensure robust IT infrastructure and systems to support organizational operations and program delivery.

Oversee IT infrastructure and systems Ensure IT security and data protection Manage IT vendor relationships Support technology needs across departments Success Metrics: IT system uptime, security compliance, user satisfaction.

KRA 4: Human Resources and Organizational Development:

Oversee HR functions to ensure effective talent management and organizational development. Key Activities: Oversee HR policies and procedures Support talent acquisition and retention Ensure compliance with labor regulations Support employee development and engagement Success Metrics: Employee satisfaction, retention rates, HR compliance.

KRA 5: Marketing and Communications:

Oversee marketing and communications strategies to build IIH's brand and visibility.

Oversee marketing and communications strategies Ensure brand consistency and messaging Monitor marketing performance and ROI Support program promotion and visibility Success Metrics: Brand awareness, engagement metrics, marketing ROI.

KRA 6: Budget and Resource Management:

Effectively manage operational budgets and resources to ensure financial sustainability.

Develop and manage operational budgets Monitor expenditures and variances Identify cost optimization opportunities Ensure budget compliance and reporting Success Metrics: Budget adherence, cost efficiency, resource optimization.

Master's Degree in Business Administration, Operations Management, or related field Minimum of 8 years of operations management experience Experience managing multiple operational functions Strong understanding of facilities, IT, and HR management Proven track record in process improvement and efficiency Excellent leadership and organizational skills.

Operations management Process improvement Budget and resource management Team leadership Vendor management Strategic planning.

Not Specified. How to Apply

Click Apply Now button to apply