Global Pay Limited is a global payment company that values financial and social inclusion. The company provides innovative payment solutions that break down physical borders, boundaries, and social status to enable everyone to enjoy financial and social inclusion.
We are recruiting to fill the position below:
Job Title: Settlement and Chargeback Specialist
Location: Lagos
Key Responsibilities
Process and reconcile daily settlement files between GlobalPay/Terraswitch, banks, and card schemes (Visa, Mastercard, Verve).
Investigate and resolve settlement discrepancies, failed transactions, and suspense account items.
Manage the end-to-end chargeback lifecycle, from receipt through representment and resolution.
Liaise with acquiring/issuing banks and card scheme representatives on dispute cases.
Track chargeback and fraud trends, and escalate emerging risk patterns to Risk and Compliance.
Maintain accurate settlement and chargeback logs, and prepare periodic reconciliation reports.
Ensure adherence to card scheme rules, timelines, and evidentiary requirements for dispute resolution.
Support merchants and internal teams with settlement and chargeback status inquiries.
Collaboration & Work Practices:Work closely with Finance on settlement account reconciliation and reporting.
Partner with Customer Success on merchant and cardholder dispute inquiries.
Coordinate with Risk and Compliance on fraud-related chargeback patterns.
Liaise directly with partner banks and card schemes on escalated cases.
QualificationsBachelor's Degree in Finance, Accounting, Economics, or related field.
2-5 years of experience in settlement, reconciliation, or chargeback/dispute management within a bank, switch, or fintech.
Working knowledge of Visa/Mastercard chargeback and dispute rules is highly desirable.
Strong analytical skills with high attention to detail and accuracy.
Required Skills & Technologies:Payments Knowledge: Card scheme settlement and chargeback rules (Visa, Mastercard, Verve)
Reconciliation: Transaction and settlement account reconciliation
Tools: Switching/processing platforms, MS Excel, dispute management systems
Analytical Skills: Attention to detail and root-cause investigation
Regulatory Awareness: CBN guidelines on dispute resolution and settlement finality
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
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Note: Only shortlisted candidates are contacted.
