Team Lead, Process Automation Lagos

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism. We are  recruiting to fill the position below:

 Job Title: Team Lead, Process Automation

Location: Lagos

Job Grade: SB0 - DM

Reports to: Unit Head, Business Process Improvement & Automation

Group: Business Process Improvement & Automation Job Overview

Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions. Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality. Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions. Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.

Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives Establish and maintain a robust pipeline of automation opportunities across business units Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)

Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare Ensure timely and high-quality delivery of RPA solutions within agreed SLAs Manage dependencies across business, IT, and third-party vendors Ensure resource availability and allocation. Create and maintain comprehensive project documentation.

Oversee process assessments to identify automation opportunities and optimization areas Validate “To-Be” process designs to ensure efficiency, scalability, and compliance Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles      

Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints Provide regular reporting and dashboards on automation performance and pipeline status.

Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts Build and scale automation delivery capabilities across the team Drive a high-performance culture focused on innovation, accountability, and continuous improvement

Ensure all automation solutions meet quality, security, and regulatory requirements

Oversee UAT, sign-offs, and production readiness activities Identify and mitigate risks associated with automation deployments

Value Realization & Continuous Improvement

Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains) Continuously optimize deployed solutions and identify opportunities for further enhancement

Qualification & Experience

Bachelor’s Degree in STEM, Computer Science, Business Administration, or related discipline 3 - 6 years' working experience as a Project Manager, preferably in a financial institution ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications

Experience supporting large-scale or highly regulated financial institution Master’s Degree in relevant field Other relevant professional certifications and qualifications.

Required Knowledge, Skills and Abilities:

Solid organizational skills including attention to detail and multi-tasking skills. Customer relationship management skill Problem-solving/analytical skill Negotiation and conflict resolution skill Proven working experience as a project administrator in the information technology sector. Strong working knowledge of Microsoft Office Creative and innovative thinking skills Process Improvement skills Adequate knowledge of information and knowledge management Strong attention to deadlines and budgetary guidelines Interpersonal skills Oral and written communication.

Not Specified. How to Apply

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Note: Only shortlisted candidates will be contacted.