Tele - Collections Officer Ikeja

People Partner Limited - We are a Modern World of Work Consulting Company. We are  recruiting to fill the position below:

 Job Title: Tele - Collections Officer

Location: Ikeja, Lagos

Employment Type: Full-time Job Objective

Responsible for contacting delinquent customers to collect overdue payments and manage past-due accounts within the Organization. This role involves handling inbound and outbound collection calls, negotiating payment plans, and maintaining accurate records of all interactions.

Conduct inbound and outbound calls to customers with overdue accounts. Use effective communication and negotiation skills to secure payment arrangements. Follow up on promises to pay and payment arrangements to ensure compliance. Handle customer inquiries regarding their accounts and provide accurate information. Resolve disputes and complaints in a professional and empathetic manner. Educate customers on the consequences of non-payment and encourage timely payments. Use credit bureau, background checks and other information to locate, create and manage a list of people who have not made payments according to severity of delinquency. Inform clients of overdue accounts and amount currently owed and utilize computer systems to handle skip tracing. Offer advice or refer customers to debt counsellors.

Assess customers’ financial situations and propose suitable payment solutions. Negotiate payment plans and settlements within the institution’s guidelines. Record and track payment commitments and follow up as necessary. Documentation, Compliance and Reporting Coordinate with other departments, such as Customer Service and Legal, to resolve complex cases. Maintain accurate and up-to-date records of all collection activities and customer interactions. Ensure all customer information is correct, including phone numbers and addresses account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes etc. Initiate repossession proceedings or hand over account to the recovery team that specializes in debt collection. Purge records if debt has been satisfied and report satisfied debts to credit bureaus. Purge records from deceased people. Prepare and submit regular reports on collection activities and results. Ensure data entry into the collections management system is accurate and timely. Adhere to all relevant laws, regulations, and internal policies during collection activities. Ensure compliance with the institution’s code of conduct and ethical standards. Stay updated on changes in collection laws and industry best practices.

Develop strategies to manage customer relationships during the collections process. Implement customer-friendly approaches to collections while ensuring recovery goals are met. ● Handle escalated customer complaints and disputes effectively. Work closely with other departments, such as Risk Management, Customer Service, and Legal, to align collections and recovery strategies. Coordinate with external collection agencies and legal firms as needed. Participate in cross-functional projects and initiatives to support organizational goals. Review and use independent discretion, within granted authority, to approve recovery requests, and field visit requests. Research and respond to team members’ issues, complaints and escalated calls. Establish and maintain client relationships (internal and external) providing world class service for every transaction and interaction.

Job Requirements

High National Diploma or equivalent (Associate or Bachelor’s degree in Finance, Business Administration, or a related field preferred).

At least 1 - 4 years’ experience in a similar role within the financial services industry. Experience in the consumer lending sector is preferred. Experience in tele-collections or call center environments is an added advantage.

Microsoft Word, Excel and PowerPoint Mambu Navision HR Flex Crelend Mosulend.

30th November, 2026. How to Apply

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