Dorf Travels and Tours Limited, is one of Nigeria's leading and fastest-growing travel agencies. As an IATA-licensed and BSP-accredited agency, we offer a wide range of travel services designed to make your journey seamless and stress-free.
We are recruiting to fill the position below:
Job Title: Ticketing & Reservation Manager
Location: Lagos
Responsibilties / Duties
Supervise and manage daily ticketing and reservation operations (Domestic & International). Issue, re-issue, re-route, and process refunds in compliance with airline policies and IATA rules.
Perform fare construction, quotation, and ticketing using GDS (Amadeus / Galileo / Sabre). Handle complex itineraries, multi-city bookings, group bookings, and special requests (UMNR, WCHR, excess baggage). Check and minimize ADM (Agency Debit Memo) and ensure 100% accuracy to avoid airline penalties.
Monitor and manage queues: Ticketing queues, schedule change, waitlist, SSR, and UN/NO queues.
Oversee hotel reservations, car rentals, and ancillary services.
Train, coach, and evaluate ticketing officers.
Handle escalated ticketing issues and client complaints from Sales and Corporate clients.
Liaise with airlines for special fares, group fares, seat confirmations, and waivers.
Prepare daily sales reports, BSP reconciliation, and ticketing productivity reports.
Ensure 24/7 support rotation for after-hours emergency ticketing.
Keep team updated on airline promotions, new routes, travel regulations, and visa requirements.
Ensure proper filing and documentation of tickets, PNRs, and refund records.
RequirementsEducation:B.Sc / HND in any discipline
Compulsory: IATA / UFTAA Diploma in Travel & Tourism or IATA Foundation in Travel & Tourism
Amadeus / Galileo / Sabre GDS Certification is mandatory
Additional certification in Airline Ticketing is an advantage.
Experience:5 - 7 years hands-on ticketing and reservation experience in a reputable travel agency.
At least 2-3 years in a supervisory / managerial role managing a ticketing team.
Proven experience in handling Corporate, First/Business Class, and complex international itineraries.
Must have experience in BSP reporting and ADM resolution.
Experience with LCCs (ValueJet, Air Peace, etc.) and international airlines (Emirates, Qatar, British Airways, etc.).
Skills / Competencies:
Expert proficiency in at least one GDS: Amadeus is compulsory, Sabre/Galileo is an added advantage
Strong knowledge of fare construction, fare basis, endorsements, and airline fare rules
Excellent understanding of IATA regulations, BSP procedures, and ADM handling
High attention to detail and accuracy - zero tolerance for error
Strong leadership and people management skills
Excellent customer service and problem-solving ability
Good communication and interpersonal skills
Ability to work under pressure and meet tight deadlines
Proficiency in MS Excel and ticketing reports
High level of integrity and accountability.
Renumeration & Benefits
Salary: Negotiable based on GDS expertise and experience
Ticketing allowance / Performance incentive
HMO, Pension, 13th Month
Annual leave and travel benefits
Professional training and GDS recertification support.
Application Closing Date17th September, 2026.
How to Apply
Interested and qualified candidates should send their CV with GDS Certificates to: [Email hidden - Login to reveal] using "Ticketing & Reservation Manager" as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
