Community Engagement Manager - Media & Branding

Duration of Initial Contract: One year initially (Extendable)

We seek an exceptional candidate to join our Media and Communications Department as a Community Engagement Manager. 

Background

In line with our strategy to build strong civic networks, improve visibility, and strengthen stakeholder engagement, Yiaga Africa is seeking an experienced and passionate Community Engagement Manager. The role will be responsible for designing and managing engagement strategies for all Yiaga Africa communities, including alumni networks, volunteers, partners, supporters, civic clubs, and digital communities.

This role requires a strategic thinker, an excellent communicator, and someone with a deep understanding of community-building in both physical and digital spaces.

Duties and Responsibilities


Develop and implement a community engagement strategy aligned with Yiaga Africa’s communications, advocacy, and programmatic goals.
Manage and nurture relationships with key Yiaga Africa communities (volunteers, alumni, civic hubs, and digital supporters).
Lead initiatives that enhance engagement, storytelling, and participation across communities.
Oversee community-focused campaigns and events, ensuring alignment with Yiaga Africa’s mission and values.
Collaborate with program teams to identify community champions, mobilize support, and co-create program outreach strategies.
Manage communications with community members through newsletters, social media, WhatsApp groups, and other digital platforms.
Monitor community sentiment, provide timely responses to inquiries, and escalate issues as appropriate.
Track, analyze, and report on community engagement metrics.
Document community stories and successes to support program visibility and fundraising.
Support the design of engagement toolkits, communication guides, and branding assets for communities. 


COMPETENCIES

Corporate Competencies:


Demonstrates integrity and models the values of Yiaga Africa.
Promotes the vision and mission of the organization.
Embraces diversity and inclusion.


Functional Competencies:


Proven ability to lead community engagement strategies.
Experience working with volunteers, alumni groups, and youth-led initiatives.
Strong storytelling, content development, and digital communication skills.
Analytical thinking with the ability to convert engagement data into insights.
Excellent interpersonal and facilitation skills


Required Skills and Experience


A degree in Communications, Public Relations, Development Studies, or a related discipline.
Minimum of 5 years’ experience in community engagement, preferably in a civil society, nonprofit, or youth-focused organization.
Proficiency in using community management tools, CRM platforms, and social media dashboards.
Strong written and verbal communication skills.
Experience in event coordination, partnership building, and managing grassroots networks.
Ability to thrive in a collaborative, fast-paced environment.



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