Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.
With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.
We are recruiting to fill the position below:
Job Title: Call Center Officer
Location: Lagos
Employment Type: Full-time Jobposting service
Responsibilities
Customer Engagement & Verification:Confirm and validate customer information from the assigned data pool to ensure
accuracy.
Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration
Work closely with the After-Sales Team to resolve customer issues promptly and effectively
Partner with the New Media Team to leverage digital platforms for customer outreach and engagement.
Coordinate with the B2B and B2C Departments to align call center efforts with broader
business strategies.
Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow.
Performance Optimization:Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target
Analyze performance data, identify trends, and implement strategies to drive improvements.
Operational Excellence:Ensure accurate and timely transmission of verified customer data to relevant teams
Uphold company policies and maintain high standards for customer service and quality assurance
RequirementsInterested candidates should possess an OND / HND / Bachelor`s Degree
Previous experience in a customer support role
Strong phone and verbal communication skills, along with active listening
Customer focus and adaptability to different personality types.
Application Closing Date31st December, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email. Jobposting service
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
