Avetium Consult is a Business Process Outsourcing and Technology solutions company incorporated in Nigeria. Avetium Consult is what happens when top experts from top multinationals from diverse fields, with similar values come together to deliver transformational solutions.
We are recruiting to fill the position below:
Job Title: Call Centre Representative
Location: Lagos
Employment Type: Contract
Job Summary
The Call Centre Representative is responsible for handling customer interactions professionally and efficiently through inbound and/or outbound calls.
The role involves responding to customer enquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience while meeting assigned performance targets.
Key ResponsibilitiesHandle inbound and outbound customer calls professionally and courteously.
Respond to customer enquiries and provide accurate and timely information.
Resolve customer complaints and escalate complex issues appropriately.
Follow approved call scripts, processes, and service guidelines.
Make follow-up calls where necessary to ensure customer issues are resolved.
Maintain a high level of professionalism and customer service at all times.
Meet assigned KPIs and performance targets, including call volume, quality, customer satisfaction, and adherence.
Protect customer information and maintain confidentiality.
Work collaboratively with Team Leads and other departments to resolve customer issues.
Participate in required training, coaching, and performance improvement sessions.
Comply with company policies, procedures, and client-specific requirements.
RequirementsMinimum of OND in any related field
Minimum of 2 years experience as a call centre representative.
Excellent verbal and written communication skills.
Good listening and interpersonal skills.
Ability to remain calm and professional when handling difficult customers.
Good problem-solving and conflict-resolution skills.
Experience using MS Office applications
Ability to work effectively in a target-driven environment.
Willingness to work shifts, weekends, or public holidays where required.
Application Closing Date30th November, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
