FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Field Recovery Officer
Location: Lagos
Role Summary
We are looking for a results-driven Collections Officer who understands the importance of accountability, discipline, and follow-through.
This is a field-intensive role focused on in-person customer engagement to ensure timely loan recovery.
If you’re confident, resilient, and not afraid of tough conversations, this role is for you.
Key ResponsibilitiesManage a portfolio of customers with active and overdue loans.
Conduct regular in-person visits to customers for payment follow-ups and reminders.
Ensure timely recovery of outstanding repayments.
Engage customers firmly and professionally to reinforce repayment obligations.
Identify high-risk accounts and escalate where necessary.
Maintain accurate records of all field interactions and recovery progress.
Work closely with internal teams to improve overall portfolio performance.
Requirements1–3 years’ experience in collections, field operations, or credit recovery (fintech/microfinance is a plus).
Strong negotiation and persuasion skills.
High level of confidence and resilience.
Ability to handle difficult conversations and maintain professionalism.
Willingness to spend significant time in the field.
BenefitsPrivate Health Insurance.
Pension Plan.
Training & Development.
Performance Bonus.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
Recruitment Process
A screening call with the Senior Recruiter ~30 minutes.
Technical interview with the Hiring Manager ~30 minutes.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
