Waitress - Park Ibadan

KloverHarris Limited is a leading consulting and HR firm offering solutions in Learning and Development, Outsourcing, Business Consulting, and IT. We are  recruiting to fill the position below:

 Job Title: Waitress - Park

Location: Ibadan, Oyo

Employment Type: Full-time Description

We are seeking a friendly, presentable, and customer-oriented Waitress to join our team at the park. The successful candidate will be responsible for attending to guests, taking food and beverage orders, serving meals, and ensuring that customers enjoy a pleasant dining experience. The ideal candidate must demonstrate excellent customer service, good communication skills, and the ability to work effectively in a fast-paced environment.

Welcome guests warmly and assist them with seating arrangements where necessary. Present menus to customers and provide information about available meals, drinks, and specials. Take accurate food and beverage orders and communicate them promptly to the kitchen or bar. Serve food and drinks to guests in a timely and professional manner. Attend to customers' requests, enquiries, and complaints courteously. Ensure tables, chairs, and dining areas are clean, neat, and properly arranged. Monitor customer satisfaction and ensure guests receive quality service throughout their visit. Process customer bills and payments accurately where required. Coordinate with kitchen and other service staff to ensure efficient service delivery. Adhere to food hygiene, safety, and sanitation standards. Replenish supplies such as cutlery, napkins, condiments, and other dining essentials. Report customer complaints, service issues, and operational concerns to the supervisor. Perform other duties as may be assigned by management.

Key Performance Indicators (KPIs)

Customer satisfaction and feedback. Accuracy of orders taken and served. Timeliness of food and beverage delivery. Cleanliness and presentation of the dining area. Compliance with food hygiene and safety standards. Professionalism and responsiveness to customer requests. Number of customer complaints relating to service delivery.

Qualifications and Requirements

Minimum of SSCE; an OND or equivalent qualification is an added advantage. Previous experience as a waitress or in a restaurant/hospitality environment is desirable. Good verbal communication and interpersonal skills. Customer-focused with a friendly and welcoming disposition. Neat, presentable, and well-groomed. Ability to work under pressure and manage multiple tasks. Good listening skills and attention to detail. Ability to work flexible shifts, including weekends and public holidays.

Customer service and relationship management. Effective communication. Teamwork and collaboration. Time management. Attention to detail. Problem-solving and conflict resolution. Professionalism and personal hygiene.

The role requires standing and walking for extended periods, interacting with guests regularly, and working in a fast-paced hospitality environment. The candidate must be willing to work shifts, including weekends and public holidays.

15th December, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Waitress" as the subject of the email.