Tizeti Network Limited (wifi.com.ng) is a fast-growing NCC-licensed internet service provider and a top provider of Unlimited internet in Nigeria as well as West African countries. Our services are reliable, affordable, and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience.
We are recruiting to fill the position below:
Job Title: Customer Retention Personnel
Location: Lekki, Lagos (Hybrid)
Employment Type: Full-time
Role Summary
We are looking for a proactive and relationship-driven Customer Retention Personnel to join our team at Tizeti.
You will play a key role in reducing customer churn, driving engagement, and ensuring our subscribers enjoy a seamless, long-term experience with our services.
Key ResponsibilitiesReach out to at-risk or churning customers via calls, emails, and messaging channels to understand their pain points and offer solutions.
Monitor customer account renewal cycles and proactively drive subscription renewals.
Execute customer retention campaigns, feedback surveys, and win-back initiatives.
Coordinate with technical and support teams to resolve persistent customer complaints affecting retention.
Maintain accurate logs of customer retention metrics, feedback, and engagement activities in the CRM.
RequirementsQualifications and Experience: Relevant qualifications with proven experience in customer retention, account management, customer success, or relationship management (preferably within ISP, tech, or telecommunications).
Skills: Excellent interpersonal communication, active listening, negotiation/persuasion, and empathy.
Tools: Proficiency in MS Excel/Google Sheets, CRM tools, and support ticketing software.
SalaryN150,000 - N155,000 monthly.
Application Closing Date
20th November, 2026.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Retention Personnel – [Your Name]" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
